FAQs

Do you work out of a licensed kitchen
Yes! We are a home-based business that has been inspected and licensed by the NC Department of Health.
What forms of payment do you accept?
Cash, check, credit & debit cards
Do I want a cupcake? Can I just stop by and purchase one?
Unfortunately, no. We are a custom made to order bakery so we do not keep cupcakes, cookies, or cakes on hand.
What is your minimum serving requirement? Can I order a cake to serve 10 people?
Our minimum serving requirement for cakes are 25 servings or more. If you would like something for a smaller event, we suggest cupcakes or cookies. You many order cupcakes in quantities of 1 dozen per flavor. Cookies come in several different size boxes.
How much notice do you need for specialty cakes/cupcakes/cookies?
We can only take so many orders and our weekends usually fill up pretty quickly so we recommend ordering as soon as possible. We require a 25% deposit to hold your spot. With that said, it never hurts to ask and we always do our best to accommodate last-minute orders.
What if I want to taste your cakes before I make a purchase?
For weddings, we provide complimentary tastings/consultations. For non-wedding events, you are more than welcome to purchase some cupcakes.
Do you make all of your cakes/cookies from scratch?
Yes! Everything is made from scratch using the finest ingredients such as Madagascar bourbon vanilla and Belgian imported chocolate. We bake everything the old-fashioned way in small batches. Trust us, you’ll taste the difference!
How do I care for my cupcakes?
Our products are made without any preservatives so we suggest eating them the day of purchase – if there is any leftover then the best way to store them is in an airtight container left at room temperature.
Do your products contain dairy/sugar/nuts?
Yes! All of our products are made from the finest ingredients that include flour, dairy, and sugar. We also bake with nuts so Abigail’s Bake Shop is not recommended for those with gluten or nut allergies.
Do you make sheet cakes?
The only time we make sheet cakes is when you have already purchased a specialty/wedding cake and need extra servings. We do not make decorated sheet cakes.
Do you ship your products?
Yes and no – cookies can be ordered on our website and shipped to anywhere in the U.S. excluding Alaska and Hawaii. Cupcakes and cakes are available for delivery or pick up only.
When do you ship your cookies?
We ship on Tuesdays of every week before 5 pm to ensure freshness upon arrival. So if you place your order on Tuesday at 6 pm, your cookies will not be shipped until the following week. Please plan accordingly.
How much does your shipping cost?
At Abigail’s Bake Shop, cookies ship for FREE to anywhere in the U.S. excluding Alaska and Hawaii!
How are your cupcakes and cookies packaged?
We package all of our cookies and cupcakes in a brown box with a bow so they make the perfect gift!
I can’t find what I’m looking for – can you handle special requests?
Anything is possible! Please e-mail us and tell us what you would like.

Wedding Cake FAQs

How far in advance do I need to book my wedding cake?
The sooner, the better! Many couples are booking 6 months to a year in advance for peak months.

Do you require a deposit prior to booking wedding cakes?
Yes. Prior to booking any wedding, a 25% NON-REFUNDABLE deposit must be received and the contract signed. We are unable to “hold” any dates without a deposit.
When do I have to make my final payment?
The final payment is due 2 weeks before the wedding.
How much do you charge for a Wedding Cake Consultation?
The consultations are FREE and will last approximately 1 hour. During the consultation, you will have the opportunity to discuss your ideas one on one with me and address any questions you may have regarding your cake. Please bring any photos, sketches, color swatches or other ideas you have for your cake and wedding reception with you.
May I sample your cake, icings & fillings?
Yes, you can choose up to 4 different flavors which are listed on our website.
When do you hold your tastings/consultations?
We hold our tastings on a first come first serve basis on Sundays from 3 pm to 6 pm.
Do I need a cupcake/cake stand? Do you have any recommendations?
We have several cupcake/cake stands that you can rent out for your wedding for $30. They are available on a first come first serve basis and a $20 – $100 REFUNDABLE deposit is required and all stands must be returned by the Tuesday following your event.
Can I get a different flavor with each tier?
Absolutely! We would be happy to, in fact, we recommend it!
Is there a delivery charge?
Yes. A delivery charge is assessed depending on distance, starting at $15. We do provide free delivery on orders of $500 or more in the Triangle area.
Can I make changes after I order the cake?
Yes, we are happy to make changes in size, flavors, and decorations up to 2 weeks before the wedding.
How do I cancel my wedding cake?
Unfortunately, weddings do get canceled. If the cake is canceled prior to the two-week deadline and you have made payments on your wedding cake over the 25% deposit, we will return that money within 14 days. If you cancel your cake within two weeks of your wedding date, no money will be returned.